SHIPPING
Climb Smart Shop offers free shipping within Canada for orders over $50 CAD before tax.
Orders are processed typically within 1-2 business days, but may take up to 4 business days. We will keep you in the loop of any delays. Once your shipping label is created, you’ll get an email with your tracking number and details on how to track your shipment. This way, you can easily follow its progress until it reaches you!
Climb Smart Shop ships across Canada and the US via Canada Post. Standard shipping rates, duties and delivery dates apply, and are the responsibility of the customer to cover.
Restricted Shipping: Select items and brands have shipping restrictions:
- Cannot be shipped outside of Canada:
- Petzl
- La Sportiva
- In-Store Pickup Only:
- Crash Pads (We are working towards being able to ship them so check back soon!)
Oversized shipping rates apply to select items.
Climb Smart Shop is not responsible for any packages lost in transit. Please contact the carrier directly if your order was confirmed delivered and you still have not received it.
We reserve the right to modify shipping offer rules and regulations or to discontinue shipping offers at any time without notice.
RETURNS
All products can be returned or exchanged up to 60 days from purchase date, with purchase receipt.
All original boxes, hangtags, and accessories must be attached to the garment, and each product is subject to inspection.
- Product(s) must be in unworn conditions and free of wear and tear with original tags on the product. Product packaging must be in original, new condition.
- When packing your order, please include a note indicating RETURN and your original order number.
- Dirty or worn shoes will be returned to the customer and refunds will not be processed.
Cannot be returned:
- Hardware
- Harnesses
- Safety equipment
To initiate a return please email orders@climbsmartshop.com
Returns must be mailed back to us at the following address:
Climb Smart Shop
80 The East Mall
Unit 9
Etobicoke, ON M8Z 5X1
We recommend sending your package back via a trackable method (eg: Canada Post or FedEx).
Once we receive the product(s) you wish to return, we will inspect it, and procced with the return.
We reserve the right to refuse a return if the item box is damaged. To be eligible for a return, your product must be unused, unwashed, unaltered, have the hang tags attached, with any original packaging the product arrived in, and otherwise in the same condition that you received it.
In the event your product(s) do not meet the Return Criteria, your return will likely be denied.
