Shipping & Delivery

Shipping and Delivery 

Free Shipping on Orders over $50 across Canada. 

Climb Smart Shop ships across Canada and the US via UPS, Purolator, and Canada Post. Standard shipping rates, duties and delivery dates apply. Buyer is responsible for any duties or import fees.

Cannot be shipped outside of Canada:

• Petzl
• La Sportiva

In-Store Pickup Only:

• Crash Pads (We are working towards being able to ship them so check back soon!)

Oversized shipping rates apply to select items.

After placing your order our team will do its best to have your item shipped out within 1-3 business days. Once the shipping label has been created you’ll receive an email from us that provides you with a tracking number and information on how to follow your shipments progress. Our operations are limited to business days only. Order confirmation and updates are automated and may be filtered into your spam or junk folder based on your email settings.

While we make every effort to ensure that your order is processed and shipped in a timely manner, there may be instances where external factors beyond our control may cause delays in delivery. These factors may include, but are not limited to, carrier delays, adverse weather conditions, customs processing, and unforeseen circumstances. Therefore, we regret to inform you that we cannot be held responsible for late shipments.

By placing an online order with us, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy regarding the return policy, late shipments, delivery estimates, and shipping costs.

Climb Smart Shop is not responsible for any packages lost in transit. Please contact the carrier directly if your order was confirmed delivered and you still have not received it.

We reserve the right to modify shipping offer rules and regulations or to discontinue shipping offers at any time without notice.

Destination	Method	Cost	Estimated Timeframe
CANADA (Ontario + Quebec)	Purolator / UPS	$15 (Standard, for orders under $50) $20 (Express, for orders under $50)  FREE Shipping for orders over $50 *Oversized products have surcharges	1 - 5 business days after processing
CANADA (Rest of provinces)	Purolator / UPS	$20 (Standard, for orders under $50) $25 (Express, for orders under $50) FREE Shipping for orders over $50 *Oversized products have surcharges	2 - 11 business days after processing
USA	Purolator / UPS	Based on destination, quotes provided at checkout. *Oversized products have surcharges	5 - 14 business days after processing