Shipping & Delivery
Free Shipping on Orders Over $99 Across Canada.
Climb Smart Shop ships across Canada and the US via UPS, Purolator, and Canada Post. Standard shipping rates, duties, and delivery dates apply.Â
If you're ordering from the United States, please be aware that your package may be subject to import duties, taxes, or other customs-related fees when it crosses the border. These charges are set by U.S. Customs and are not included in the price of your order or the shipping fee.
We don’t have any control over what duties may be applied - the rules vary based on the type of product, its value, and where it was made. Because of this, it’s up to you, the buyer, to look into whether any charges might apply before you order. We recommend checking with U.S. Customs and Border Protection or a local customs broker if you’re unsure. Note that processing times varies by product being shipped and the couriers current parcel volumes, and we have no control over timeline within customs. We don’t have specific information on Customs processing times.Â
If a package is refused or returned because duties weren’t paid, any costs associated with returning the shipment will be the buyer’s responsibility. We can’t guarantee refunds in these cases, so it’s important to be informed ahead of time. If you choose to refuse delivery of your order, you will be responsible for any return shipping fees or additional charges incurred as a result.
We currently only ship within Canada and the United States. If you're in the U.S., please make sure you’re comfortable with your country’s import rules before completing your purchase.
Shipping Restrictions
- Cannot be shipped outside Canada: Petzl, La Sportiva
- In-Store Pickup Only: Crash Pads (we’re working on it!)
- Oversized items may incur additional shipping fees
Order Processing & Tracking
- Processing Time: Orders are processed within 1–3 business days.
- Tracking: Once shipped, you'll receive tracking via email. Check your spam/junk folder if needed.
- Business Days: Orders placed on weekends/holidays are processed the next business day. Shipping runs Monday–Friday.
- Delays: Carrier delays due to weather, customs, or other factors may occur.
- Responsibility: Climb Smart Shop is not liable for late shipments or lost packages.
By placing an order, you agree to our shipping, return, and delivery policies.
Shipping Rates & Delivery Estimates
| Destination | Method |     Cost       | Estimated Timeframe |
|---|---|---|---|
| Canada (Ontario & Quebec) | Canada Post / UPS | $15 (Standard under $99) $20 (Express under $99) FREE shipping over $99 *Oversized surcharges apply |
1–5 business days after processing |
| Canada (Other Provinces) | Canada Post / UPSÂ | $20 (Standard under $99) $25 (Express under $99) FREE shipping over $99 *Oversized surcharges apply |
3–11 business days after processing |
| USA | Canada Post / USPS / UPS / Purolator | Calculated at checkout *Oversized surcharges apply |
5–14 business days after processing. Additional time may be required from US border and customs. |
Please allow 24–48 hours for tracking to activate. US and remote orders may take extra handling time.
We reserve the right to change or discontinue shipping offers at any time without notice.