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Shipping & Returns
Shipping & Returns
SHIPPING
Climb Smart Shop offers free shipping within Canada for orders over $50 CAD before tax.
Orders are processed typically within 1-2 business days, but may take up to 4 business days. We will keep you in the loop of any delays. Once your shipping label is created, you’ll get an email with your tracking number and details on how to track your shipment. This way, you can easily follow its progress until it reaches you!
Climb Smart Shop ships across Canada and the US via Canada Post. Standard shipping rates, duties and delivery dates apply, and are the responsibility of the customer to cover.
Restricted Shipping: Select items and brands have shipping restrictions:
- Cannot be shipped outside of Canada:
- Petzl
- La Sportiva
- In-Store Pickup Only:
- Crash Pads (We are working towards being able to ship them so check back soon!)
Oversized shipping rates apply to select items.
Climb Smart Shop is not responsible for any packages lost in transit. Please contact the carrier directly if your order was confirmed delivered and you still have not received it.
We reserve the right to modify shipping offer rules and regulations or to discontinue shipping offers at any time without notice.
RETURNS
All products can be returned or exchanged up to 60 days from purchase date, with purchase receipt.
All original boxes, hangtags, and accessories must be attached to the garment, and each product is subject to inspection.
- Product(s) must be in unworn conditions and free of wear and tear with original tags on the product. Product packaging must be in original, new condition.
- When packing your order, please include a note indicating RETURN and your original order number.
- Dirty or worn shoes will be returned to the customer and refunds will not be processed.
Cannot be returned:
- Hardware
- Harnesses
- Safety equipment
To initiate a return please email orders@climbsmartshop.com
Returns must be mailed back to us at the following address:
Climb Smart Shop
80 The East Mall
Unit 9
Etobicoke, ON M8Z 5X1
We recommend sending your package back via a trackable method (eg: Canada Post or FedEx).
Once we receive the product(s) you wish to return, we will inspect it, and procced with the return.
We reserve the right to refuse a return if the item box is damaged. To be eligible for a return, your product must be unused, unwashed, unaltered, have the hang tags attached, with any original packaging the product arrived in, and otherwise in the same condition that you received it.
In the event your product(s) do not meet the Return Criteria, your return will likely be denied.
product details:
The Alpha Sport quickdraw gives confident handling and easy clipping. Alpha carabiners have grippy back bars, deep rope baskets and a shape that sits naturally in the hand for ease of use. Solid gates improves handling and clipping action, and a rubber keeper on the rope end ensures the carabiner loads in its strongest orientation.
The Alphas are mounted on a thick nylon sling that makes it easier to haul back to your high point on a route. The quickdraw for sport climbers who prize easy handling and quick clipping.
Sport quickdraw for durability and easy clipping
Sport carabiners are mounted on durable nylon to create robust and easily clipped quickdraws. Sport carabiners have extra material in areas of high wear to deal with the repeated falls and intensive use of sport climbing. The nylon sling used to connect the carabiners is highly durable and easy to grab when working routes.
Ergonomic carabiner design for positive handling and easy clipping
The Alpha’s shape fits naturally in the hand, and combines with its large gate opening to make the carabiner very easy to clip. Grooves on the back bar increase grip for confident handling.
Solid gate carabiner at bolt end for positive handling
Solid gates are robust and give positive handling. Grooves in the gate give extra grip, increasing control when making tricky clips. Solid gates are also better able to deal with the wear and tear of modern sport climbing.
Bent gate carabiner at rope end for easy clipping
These gates are shaped to guide the rope into the carabiner during clipping. Grooves in the gate improve handling, for greater control when making tricky clips.
Keylock nose eliminates snagging
This carabiner’s nose slots into a groove in the gate, allowing it to achieve full strength without a gate notch. This creates a clean internal profile that won’t catch on gear, bolts or slings, giving easier clipping and stripping of routes.
I-Beam construction for optimum strength to weight ratio
I-Beam construction techniques allow carabiners to be lighter without compromising strength. This is achieved through hot forging, a process which allows metal to be made into complex shapes that improve functionality.
Thick nylon sling for durability and easy grabbing
Sport carabiners are mounted on thick Nylon webbing, creating durable quickdraws that are easy to haul on when you’re working routes.
Contrasting carabiner colours identify rope and gear ends of quickdraw
Contact with wires and bolts can mark a carabiner with sharp edges that might be harmful to ropes. The carabiners on our quickdraws are differentiated by colour, allowing you to consistently use the same end for either protection or ropes.
