RETURNS
All products can be returned or exchanged up to 60 days from purchase date, with purchase receipt.
All original boxes, hangtags, and accessories must be attached to the garment, and each product is subject to inspection.
- Product(s) must be in unworn conditions and free of wear and tear with original tags on the product. Product packaging must be in original, new condition.
- When packing your order, please include a note indicating RETURN and your original order number.
- Dirty or worn shoes will be returned to the customer and refunds will not be processed.
Cannot be returned:
- Hardware
- Harnesses
- Safety equipment
To initiate a return please email orders@climbsmartshop.com
Returns must be mailed back to us at the following address:
Climb Smart Shop
80 The East Mall
Unit 9
Etobicoke, ON M8Z 5X1
We recommend sending your package back via a trackable method (eg: Canada Post or FedEx).
Once we receive the product(s) you wish to return, we will inspect it, and procced with the return.
We reserve the right to refuse a return if the item box is damaged. To be eligible for a return, your product must be unused, unwashed, unaltered, have the hang tags attached, with any original packaging the product arrived in, and otherwise in the same condition that you received it.
In the event your product(s) do not meet the Return Criteria, your return will likely be denied.
