Shipping and Delivery
Free Shipping on Orders over $50 across Canada.
Climb Smart Shop ships across Canada and the US via UPS, Purolator, and Canada Post. Standard shipping rates, duties and delivery dates apply. Buyer is responsible for any duties or import fees.
Cannot be shipped outside of Canada:
- Petzl
- La Sportiva
In-Store Pickup Only:
- Crash Pads (We are working towards being able to ship them so check back soon!)
Oversized shipping rates apply to select items.
After placing your order our team will do its best to have your item shipped out within 1-3 business days. Once the shipping label has been created you’ll receive an email from us that provides you with a tracking number and information on how to follow your shipments progress. Our operations are limited to business days only. Order confirmation and updates are automated and may be filtered into your spam or junk folder based on your email settings.
While we make every effort to ensure that your order is processed and shipped in a timely manner, there may be instances where external factors beyond our control may cause delays in delivery. These factors may include, but are not limited to, carrier delays, adverse weather conditions, customs processing, and unforeseen circumstances. Therefore, we regret to inform you that we cannot be held responsible for late shipments.
By placing an online order with us, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy regarding the return policy, late shipments, delivery estimates, and shipping costs.
Climb Smart Shop is not responsible for any packages lost in transit. Please contact the carrier directly if your order was confirmed delivered and you still have not received it.
We reserve the right to modify shipping offer rules and regulations or to discontinue shipping offers at any time without notice.
| Destination | Method | Cost |
| CANADA (Ontario + Quebec) | Purolator / UPS |
$15 (Standard, for orders under $50) $20 (Express, for orders under $50) FREE Shipping for orders over $50 *Oversized products have surcharges |
| CANADA (Rest of provinces) | Purolator / UPS |
$20 (Standard, for orders under $50) $25 (Express, for orders under $50) FREE Shipping for orders over $50 *Oversized products have surcharges |
| USA | Purolator / UPS |
Based on destination, quotes provided at checkout. *Oversized products have surcharges |
Standard Return Process
Giftcards, Skincare, Hardware and harnesses/safety equipment are Final Sale and are not eligible for returns or exchanges (Belay devices, quickdraw, carabiners, rope, helmet, and other climbing hardware/safety equipment).
Returns will not be accepted if shoes have been worn, or shown any signs of use.
We do not accept returns on special orders. Other new/unused products can be returned or exchanged up to 60 days from purchase date, with purchase receipt. Items must be returned with original packaging, and in the same condition received.
Shipping costs paid are not refunded for returns.
For online orders, please email returns@climbsmartshop.com to initiate a return or exchange. Online orders can also be returned to our Etobicoke location noted below.
Return Address:
In the event of a return, any return shipping charges will be the responsibility of the customer.
- When packing your order, please include a note indicating RETURN and your original order number.
- Product(s) must be in unworn conditions and free of wear and tear with original tags on the product. Product packaging must be in original, new condition.
- Dirty or worn shoes will be returned to the customer and refunds will not be processed.
We recommend sending your package back via a trackable method (eg: Canada Post, UPS, or FedEx).
We reserve the right to refuse a return if the item box/item is damaged.
Please CONTACT US if you have questions.