FAQ's
Q: What is your Shipping and Return policy?
A: Please find our Shipping and Returns policy HERE
Q: Do you ship Crash Pads?
A: Crash Pads are available for pick up IN-STORE only.
Q: What types of payment do you accept?
A: We accept the following payment types online:
- Visa
- MasterCard
- American Express
- Discover
- Diner's Club
- Shop Pay
- Apple Pay
- Google Pay
Q: When are you getting [insert product name] back in stock?
A: Climb Smart Shop does its best to carry a wide selection of gear and we often sell through key items. We are always trying to re-order these items. Please CONTACT US if you are looking for something in specific.
Q: Can I use my Boulderz Gold Membership discount online?
A: Unfortunately, Boulderz Gold Membership discount is available in-store only.
Q: Do you price match?
A: Price matching is available in-store only and for specific retailers only. Please CONTACT US to inquire further.
Q: How long do I have to pick-up my order if I opt to pick up In-store?
A: Our staff will contact you once your order is ready for pickup. We will hold items for 5-7 business days. If you are unable to pick up during this timeframe, please CONTACT US to arrange for more time.
Q: Do you hold items?
A: We provide a hold on items IN-STORE only until the END OF THE SAME DAY
Q: Do you offer a warranty on product defects or issues?
A: We offer 90 days of warranty assistance from date of purchase:
- We will assist in initiating the warranty with the manufacturer; please contact us at orders@climbsmartshop.com.
- We will be in contact with next steps and guide you through returns and exchanges if the manufacturer is able to accommodate a warranty claim.
- After this 90 day period, we are unable to assist with warranty claims and it will be the responsibility of the customer to inquire with the manufacturer.