Q: What is your Shipping and Return policy?
A: Please find our Shipping and Returns policy HERE
Q: Do you ship Crash Pads?
A: Crash Pads are available for pick up IN-STORE only.
Q: What types of payment do you accept?
A: We accept the following payment types online:
- Visa
- MasterCard
- American Express
- Discover
- Diner's Club
- Shop Pay
- Apple Pay
- Google Pay
Q: When are you getting [insert product name] back in stock?
A: Climb Smart Shop does its best to carry a wide selection of gear and we often sell through key items. We are always trying to re-order these items. Please CONTACT US if you are looking for something in specific.
You can sign up directly on each product page to be notified automatically when its back in stock.
Q: Can I use my Boulderz Gold Membership discount online?
A: Unfortunately, Boulderz Gold Membership discount is available in-store only.
Q: Do you price match?
A: Price matching is available in-store only and for specific retailers only. Please CONTACT US to inquire further.
Q: How long do I have to pick-up my order if I opt to pick up In-store?
A: Our staff will contact you once your order is ready for pickup. We will hold items for 5-7 business days. If you are unable to pick up during this timeframe, please CONTACT US to arrange for more time.
Q: Do you hold items?
A: We provide a hold on items IN-STORE only until the END OF THE SAME DAY
Q: Do you offer a warranty on product defects or issues?
A: We offer 90 days of warranty assistance from date of purchase:
- We will assist in initiating the warranty with the manufacturer; please contact us at warranty@climbsmartshop.com.
- We will be in contact with next steps and guide you through returns and exchanges if the manufacturer is able to accommodate a warranty claim.
- After this 90 day period, we are unable to assist with warranty claims and it will be the responsibility of the customer to inquire with the manufacturer.